01978 293400
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FAQ’s for visitors

What is Xplore!?

Xplore! (Formerly Techniquest Glyndŵr) is a Science Discovery Centre with more than 100 hands-on interactive exhibits that are designed to challenge visitors’ understanding of science in a fun and educational way.

Based within Wrexham town, our visitor centre provides a great space for all the family to enjoy.

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How do I book a session?

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We are currently operating an online booking system to help us to maintain a specific capacity.

Places are limited so during busy periods we advise you to arrive early to avoid disappointment.

We have divided the day into multiple arrival times to maintain and control capacity. Please arrive at your booked times as it allows us to better avoid going over capacity.

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I already have an Annual Pass; how do I book?

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For existing pass holders, please book online and use your reference number at the point of payment. Don’t forget to bring your pass with you on the day.

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Am I able to get a walk-in ticket?

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We recommend booking online as walk-in visitors may have to wait to enter until capacity allows.

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Do I have to pay to visit?

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Yes, Xplore! charges a nominal admission fee to use the exhibits. Admission is valid for the full session and you are free to come and go as you please.

We recommend our annual pass for those looking for the best value.

See our Entrance fees here.

Xplore! is a charity that generates an income from booking fees, grants and sponsorship to meet our charitable aims and objectives.

Your entrance fee will enable us to reach out to children who wouldn’t otherwise be able to access our centre, and we’re extremely grateful for all additional donations that visitors may be able to give.

See admission price details.

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Where is the centre?

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Xplore! is located on Henblas Street on one side and Chester street on the other, just across the road from Tŷ Pawb and is right in the heart of Wrexham.

For more details check out our find us page.

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When are you open?

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Xplore! is currently open to public visitors 3 days a week from Friday to Sunday. However, in the future, we hope to be open all week so keep an eye on our website and social media for updates as we move forward.

Facebook

Twitter

Instagram

YouTube

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As well as our exhibition space we have a science shop and a cafe. Both of which are open 7 days a week from 09:30 until 17:00.

How long should we spend at the centre?

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We have introduced bookable sessions throughout the day. From visitor survey’s the average visitor spends between 2 hours and 3 hours with us but you are welcome to stay as long as you would like and your ticket allows you to come and go throughout the day.

Unfortunately, our 45 minute daily live science shows, which usually take place in the theatre are not currently running due to COVID-19 restrictions. However, we have introduced our live science experiments which will take place at the Presenter Hub area throughout the day.

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How can I pay for my visit?

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We are currently advising online bookings to help us manage visitor numbers in the centre. However, when sessions are still available, walk-in visitors are welcome and may pay by card or cash.

We accept payment by cash, personal cheque (up to the value of your banker’s card), Visa and MasterCard within our café and gift shop.

Is there anywhere to get something to eat and drink?

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We have a brand-new café within our new science centre. It offers a selection of snack options.

We try and cater for as many different dietary requirements as possible and if you are unsure, our staff will be more than happy to check the ingredients.

Our café is located within the centre and provides a viewing area for those wishing to rest their legs whilst being able to keep an eye on their little ones.

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Does Xplore! have a membership scheme?

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Yes! Our annual membership scheme offers visitors 12 months of unlimited admission for less than the price of four individual visits.

If you plan to visit us at least four times in the year, this is the cheapest way to pay. Members receive a 10% discount in our shop and additional benefits such as invitations to member-only events and science show previews.

See more details about the Xplore! annual pass here.

Can I leave my children at the centre and collect them later?

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Children 15 or under must be accompanied by an adult at all times during their visit. Unfortunately, we cannot allow a child into the centre unless they are with a responsible adult 18 years of age or older. This rule is strictly enforced.

I have a discount voucher, when can I use it?

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This will depend on the type of voucher you have. Please check the terms and conditions and the expiry date. We regret that we cannot accept out-of-date vouchers.

Can I get to the centre by public transport?

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Yes! Train and bus links are available.

See find us here.

Is there car/coach parking nearby?

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Car parks are located within a short walk of our centre. The closest are the Wrexham Council car parks at Ty Pawb (LL13 8BY), Waterworld (LL13 8BG) and the Library (LL11 1WS).

If you need coach carparking get in contact with us either by phone or by e-mailing info@xplorescience.co.uk

Do you have an access statement?

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Yes, you can view our access statement here.

How can I check for lost property?

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All lost property is handed in at reception. Please check there before you leave the centre to see if your item has been found. If you need to check after your visit then please call 01978 293400.

How are you managing Covid-19?

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Xplore! is doing everything we can to minimise the risks to customers.

We ask that all visitors wash their hands before entry as well as throughout their stay. We have hand sanitizer stations available at all entrances and exits and have introduced a dedicated cleaning hour in the middle of the day to allow us to disinfect all exhibits before the afternoon visitors arrive.

Please note that as we are located in Wales, we are following the Welsh Government guidelines for social distancing.

Will you be using track and trace?

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We will be using an online advanced booking system which allows us to adhere to ‘track and track’ guidelines. We will be asking for the name and phone number for the lead member of the group. If there is a risk you have been in close proximity of the virus, we will alert you.

Do you take cash or card payments?

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Card or contactless payment is preferable although we do still accept cash throughout our exhibition, donation boxes, café, and shop. We also have protective screens at till points.

What is your maximum capacity?

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Following our testing days, we are able to safely welcome up to 70 people at a time. Our staggered arrival times will allow us to maintain comfortable visitor numbers. This will be constantly reviewed in line with Welsh Government advice.

Will anti-bacterial products be available?

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There are anti-bacterial products available throughout the building. Visitors may use them before and after interacting with each exhibit. If you would like to use these please ask a member of staff and they will be more than happy to help you.

Do I need to wear a mask or other face covering to enter Xplore!?

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In line with Welsh Government advice, all visitors over the age of 11 years old should wear a protective face covering unless there is a reasonable excuse not to.

Do I need to pre-book?

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We strongly advise you book in advance to avoid disappointment on the day as well as to avoid unnecessary queuing to enter the premises.

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What happens if I have made a booking but I start to display symptoms of COVID-19?

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If you have any of the following symptoms, please do not come to the centre. Instead you must self-isolate and apply for a coronavirus test.

  • A high temperature
  • A new, continuous cough
  • Loss of taste or smell

Please postpone your trip until you have completed the self-isolation period. We will welcome you back at a later date for no extra cost.

How will the interactive displays be monitored for cleanliness?

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We have dedicated staff who will be monitoring the exhibits throughout the sessions.

Will there be temperature checks?

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Yes, we will be taking temperature checks upon entry.

Are the exhibits safe to use?

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Yes. We have conducted multiple tests to ensure our exhibits are safe to use. We have removed any that we deemed too high risk.

Will your additional facilities such as toilets, gift shop and café be open?

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Our café, gift shop and toilets are all open. All facilities will be cleaned in addition to having capacity managed. We have clear signage to help maintain social distancing and will be using socially distanced queueing within the café and shop areas.

How will you encourage social distancing at the centre?

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We urge guests to follow the signs on the floors and walls and to speak to a member of staff if they have any concerns.

Are you allowing birthday parties?

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At present we are not hosting birthday parties. We hope to take bookings for these again soon.

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